SHARED TEAM INBOX
One WhatsApp number. Your entire team.
Assign conversations, leave internal notes, track ownership, and make sure no customer message is answered twice — or missed.
What you can do
Route new conversations to the right agent or team automatically
Assign, reassign, and escalate with a clear owner on every chat
Add private notes and context without the customer seeing them
Use saved replies for repeat questions
Tag conversations by topic, product, or stage
See workload and response times per agent
Ownership
Every conversation has one clear owner, so replies never overlap.
Context
Notes, tags, and history travel with the customer across conversations.
Speed
Saved replies and routing cut the time between question and answer.
Give every customer a fast, informed reply.
See how MyVarta fits your team in a short guided walkthrough.